Last updated: 20 June 2026
We want every WM BRAVESOLDIER piece to be made and delivered exactly right. This policy explains your rights regarding cancellations, faulty or damaged goods, and our warranty — in plain language, and in line with South African consumer law.
Every piece is handcrafted in our Johannesburg studio specifically for your order — nothing is held as ready-made stock. Because of this, our pieces fall within the "special order" / "custom-made goods" category under Section 17(1) of the Consumer Protection Act 68 of 2008 and Section 44(4)(c) of the Electronic Communications and Transactions Act 25 of 2002. This means the standard "change of mind" return and 7-day cooling-off rights that apply to off-the-shelf online purchases do not apply once production has started.
You may cancel your order for any reason, free of charge, within 24 hours of placing it, provided we have not yet started production. Contact us immediately at studio@wmbravesoldier.co.za and we will confirm cancellation and process a full refund to your original payment method within 2–3 days of you reporting the cancellation. If you cancel after 24 hours but before production has started, a cancellation fee of 10% of the order value will be deducted from your refund, processed within the same 2–3 day timeframe. Once production has started, your order cannot be cancelled.
If your piece arrives damaged, is defective, or does not match what you ordered, you have the right to a repair, replacement, or refund, in accordance with Sections 55 and 56 of the Consumer Protection Act. This applies regardless of any other term in this policy.
Please inspect your piece carefully at the time of delivery, before signing for it. Note any visible damage on the delivery note and photograph it if possible. This helps us resolve any issue quickly.
Email studio@wmbravesoldier.co.za with your order number, a description of the issue, and clear photographs. Our team will respond within 2 business days with next steps. Please do not return a piece without first contacting us.
Approved refunds are paid to your original payment method within 2–3 business days of approval. Where a repair or replacement is more appropriate than a refund, we will discuss this with you first.
For damaged, defective, or incorrectly supplied pieces, we cover the cost of collection and, where applicable, redelivery. As our pieces are made to order, change-of-mind returns are not available once production has begun, and no return shipping applies in that case.
Wood grain, leather markings, fabric weave, and other natural material characteristics are unique to every piece and are part of its handcrafted character. These variations, along with minor differences from product photography due to lighting or screen settings, are not considered defects.
We warrant our pieces against manufacturing defects in workmanship and materials for 12 months from the date of delivery, under normal domestic household use. This warranty does not cover normal wear and tear, fading from sunlight, damage from misuse or accidents, or use in a commercial setting. This warranty is in addition to, and does not limit, your rights under the Consumer Protection Act.
For any return, refund, or warranty query, reach our studio at studio@wmbravesoldier.co.za or 083 256 2534, Johannesburg, Gauteng, South Africa.